365 jili Privacy Policy for Players in the Philippines

1Who this policy covers

This Privacy Policy covers visitors, registered players, former players, and people who communicate with 365 jili about an account or service. It applies to personal information collected through the website, account interface, customer support, payment processes, security reviews, promotional activities, and gaming services.

References to “you” and “your” mean the person whose information is handled. References to “we”, “our”, and “the platform” mean 365 jili. The policy does not replace the separate privacy notices of banks, e-wallets, card networks, game suppliers, or other service providers that handle information under their own responsibilities.

365 jili services are intended for eligible adults. Minors must not register or submit personal information. If 365 jili reasonably believes an account belongs to an underage person, access may be restricted while age and identity checks are completed.

2Information we may collect

The information collected by 365 jili depends on how you use the platform. A visitor who reads a page may provide less information than a registered player who deposits, places wagers, requests a withdrawal, and contacts customer support.

Information you provide directly may include:

• Your full name, date of birth, nationality, residential address, email address, and mobile number;
• Account credentials, communication preferences, security questions, and recovery information;
• Government-issued identification, proof of address, photographs, or other verification material;
• Payment details and transaction references connected with GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet transfers, BDO, BPI, UnionBank, Visa, or Mastercard;
• Messages, attachments, feedback, and complaint details sent to 365 jili support; and
• Responsible gaming requests, account limits, self-exclusion instructions, and related communications.

365 jili may also generate or receive technical and usage information. This can include IP address, device type, browser information, operating system, language setting, login time, approximate location, page activity, session records, error data, and security events. These records help keep the service usable and identify suspicious behaviour.

Gaming records may include deposits, withdrawals, account balances, stakes, selections, game rounds, sports wagers, bonus use, wins, losses, settlement details, and account adjustments. 365 jili needs these records to operate the account, settle activity, answer questions, review disputes, and maintain an accurate transaction history.

3How personal information is collected

365 jili collects information when you complete a registration form, verify an account, fund a balance, request a withdrawal, use a game, claim a promotion, update account settings, or contact support. Some information is collected automatically when your browser or device communicates with the platform.

Information may also come from payment providers, identity-verification services, game suppliers, security partners, and other organisations involved in delivering or protecting 365 jili services. For example, a payment provider may confirm whether a transaction succeeded without disclosing every detail connected with your financial account.

Where permitted and necessary, 365 jili may compare account details against information used for age, identity, fraud, payment, security, legal, or responsible gaming checks. Players should provide accurate details and notify support when important information changes.

4Why we use your information

365 jili uses personal information only for relevant operational, security, service, and compliance purposes. The specific reason depends on the information involved and your relationship with the platform.

365 jili may use information to confirm eligibility, verify identity and age, process transactions, provide account support, improve website performance, investigate technical problems, enforce the Terms and Conditions, handle complaints, and prevent unlawful or prohibited activity.

Information may also be used to personalise platform content and communicate relevant service updates. Where promotional communication is allowed, 365 jili may use contact details and account preferences to send offers. Players can manage promotional preferences, but essential account, security, payment, and policy messages may still be sent.

5Identity, payment, and security checks

Gaming accounts can attract fraud, identity misuse, payment disputes, and attempts to bypass account restrictions. For this reason, 365 jili may review identity, age, address, payment ownership, account activity, and source-of-funds information where appropriate.

Verification may take place during registration, after a deposit, before a withdrawal, following an account change, or when unusual activity appears. 365 jili may ask for an accepted government-issued ID, proof of address, payment evidence, transaction history, or another record reasonably required for the review.

Automated tools may help flag unusual patterns, but a flag does not automatically mean a player has done something wrong. 365 jili may conduct a further review and request clarification. Some account features may remain restricted until the review is complete.

Never send a password or one-time password to anyone. 365 jili support does not need your complete password to help with an account. If you receive a suspicious request, do not provide information and access the official website directly.

6Cookies and similar technologies

365 jili may use cookies and similar browser technologies to maintain sessions, remember settings, support security, understand page performance, and improve usability. A cookie is a small piece of information stored by a browser or device for a defined purpose.

Essential cookies help account login, navigation, security, load management, and other core functions work properly. Preference cookies may remember selected settings. Performance information helps 365 jili understand whether pages load correctly and where players encounter technical issues.

You may be able to control cookies through browser settings. Blocking essential storage can prevent login, payment, gameplay, or account features from functioning correctly. Clearing cookies may also remove remembered settings and require you to sign in again.

7When information may be shared

365 jili does not need to disclose personal information publicly to operate an account. Information may, however, be shared with carefully selected service providers when this is necessary to deliver, secure, verify, or support the platform.

Recipients may include payment processors, banks, card networks, e-wallet providers, identity-verification services, game suppliers, hosting providers, security specialists, customer-support systems, professional advisers, and organisations involved in fraud prevention or responsible gaming.

365 jili may also disclose information when required to comply with a lawful request, enforce platform rules, investigate fraud, protect players, defend legal rights, or respond to a serious security concern. Only information reasonably relevant to the purpose should be shared.

If the operation or ownership of 365 jili changes, relevant information may form part of a legitimate business review or transfer, subject to appropriate confidentiality and data-protection measures. A receiving organisation would remain responsible for handling personal information according to applicable requirements.

8International data handling

Some technology, game, payment, security, or support providers used by 365 jili may operate systems in more than one country. This means personal information may be processed outside the Philippines when needed to provide platform services.

Where cross-border processing occurs, 365 jili seeks to use appropriate contractual, organisational, and security measures. Data-protection standards can differ between locations, but external processing does not remove the responsibility to protect information and limit its use to authorised purposes.

9How long information is retained

365 jili keeps information for as long as reasonably needed to operate the account, complete transactions, answer disputes, maintain security, support responsible gaming restrictions, enforce agreements, and meet applicable recordkeeping obligations.

Different records may have different retention periods. A routine support message may not need to be stored for the same period as identity, payment, exclusion, security, or financial records. Closing a 365 jili account does not necessarily cause immediate deletion of all information.

When information is no longer required, 365 jili may delete it, anonymise it, or securely restrict further use. Anonymous information that can no longer reasonably identify a player may be retained for statistical, security, service-improvement, or reporting purposes.

10How we protect player data

365 jili uses administrative, technical, and operational measures intended to reduce the risk of unauthorised access, loss, alteration, misuse, or disclosure. Measures may include access controls, authentication, monitoring, secure transmission, staff procedures, system maintenance, and incident review.

No website, device, or transmission method can be guaranteed completely secure. Players also have an important role. Use a strong password that is not reused elsewhere, protect your mobile device, avoid shared computers, review account history, and log out after using 365 jili on a device that other people can access.

Report unfamiliar transactions, password changes, login alerts, or account activity promptly. Quick reporting gives 365 jili a better chance to restrict access, investigate the incident, and prevent further misuse.

11Your privacy rights and choices

Subject to applicable requirements and reasonable verification, you may ask about the personal information held by 365 jili. You may also request correction of inaccurate details, object to certain processing, ask for deletion or restriction in appropriate circumstances, or withdraw a consent where consent is the basis for processing.

Some requests may be limited when 365 jili must retain information for account security, financial records, dispute handling, responsible gaming, fraud prevention, legal claims, or another valid obligation. For example, deleting an account does not require removal of records needed to maintain a self-exclusion or investigate a disputed payment.

To protect players, 365 jili may verify the identity of the person making a privacy request. Provide enough detail to identify the relevant account and explain what you want reviewed. Never include your password or one-time password.

You can also correct certain details through available account settings and manage promotional preferences using the controls provided by 365 jili. If a detail cannot be edited directly, contact support using the website email shown in the footer.

12Responsible gaming and privacy

365 jili may use account and gaming information to support responsible gaming measures. Relevant indicators can include deposit patterns, repeated limit changes, long sessions, attempts to recover losses, support conversations, or efforts to bypass a restriction.

This information may be used to provide reminders, review account activity, apply a requested limit, restrict access, or maintain a self-exclusion. Such records may need to remain on file even after account closure so that 365 jili can continue honouring the restriction.

Responsible gaming information is handled with care, but it may be shared with authorised service providers or appropriate parties when needed to implement player-protection measures. If gaming is causing stress, secrecy, borrowing, or missed responsibilities, stop playing and review the Responsible Gaming page.

13Changes to this Privacy Policy

365 jili may update this Privacy Policy when services, technology, legal requirements, security practices, or data-handling processes change. The current version will be published on this page, and significant changes may be highlighted through an account or website notice.

Review this page from time to time, especially before submitting new personal information. Continued use of 365 jili after an updated policy becomes effective means that the revised notice applies to later platform activity, subject to any consent or notification required by applicable rules.

14Privacy questions and complaints

If you have a privacy question, provide 365 jili with your account identifier, a clear explanation of the issue, the relevant dates, and any useful transaction or communication references. Avoid sending unnecessary identification documents until support confirms what is required.

365 jili will review privacy concerns using available account, technical, payment, security, and communication records. Additional information may be requested when needed to verify your identity or understand the concern. Website email: support@365jili.click.

If you believe information is inaccurate, point out the specific detail and provide reliable evidence of the correct information. Clear requests help 365 jili respond more efficiently and reduce the chance of an account change being applied incorrectly.